Refund Policy

When you purchase an AdShot AI subscription, your plan provides access to the features and credits included in that plan for the selected billing period.

You can cancel your subscription at any time. Cancellation will prevent future recurring charges, but your current subscription will generally remain active until the end of the billing period.

Cancelling a subscription does not automatically result in a refund for the unused portion of the current billing period.

Credits purchased on AdShot AI are generally non-refundable once they have been added to your account.

Unused credits do not normally qualify for a refund unless otherwise required by applicable law or approved by AdShot AI.

Sometimes an image, video, or other generation may fail because of an AI provider error, network problem, server issue, or other technical problem.

If credits were deducted for a generation that clearly failed, we may restore the affected credits after reviewing the request.

A generation that completes successfully but does not produce the result you expected is generally not considered a failed generation.

If you believe you have been charged more than once for the same purchase, please contact us with the relevant transaction details.

After verification, we may issue a refund for the duplicate charge.

If a technical issue prevents you from accessing a paid feature or using purchased credits, please contact us as soon as possible.

Depending on the situation, we may:

• Restore affected credits
• Extend your subscription
• Fix the issue
• Provide a partial or full refund where appropriate

If you accidentally purchase a subscription or credit package, contact us as soon as possible.

Refund requests are reviewed individually. If the purchased credits have already been substantially used, a refund may not be possible.

Free, promotional, bonus, or trial credits have no cash value and cannot be exchanged for money or refunded.

Promotional credits may also have an expiration date or additional conditions.

Payments may be processed through third-party payment providers. If a payment is shown as pending, failed, or reversed, please allow reasonable time for the payment provider to process the transaction before submitting a refund request.

If you were charged but your AdShot AI account was not credited, please contact us so we can investigate the transaction.

Before initiating a chargeback with your bank or payment provider, please contact AdShot AI and give us an opportunity to investigate the issue.

Fraudulent, abusive, or repeated chargebacks may result in account suspension or termination.

If a refund is approved, it will generally be returned through the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

To request a refund, contact AdShot AI with:

• Your registered email address
• Order or transaction ID
• Date of purchase
• Reason for the refund request
• Any relevant screenshots or information

We may request additional information to verify the transaction.

Refund requests are reviewed based on the circumstances of each case. Approval of one refund does not guarantee that future refund requests will be approved.

Nothing in this policy limits any consumer rights or refund rights that cannot legally be excluded under applicable law.

We may update this Refund Policy from time to time. Any changes will be posted on this page with a new Last updated date.

If you have questions about payments, subscriptions, credits, or refunds, please contact us through the contact information available on AdShotStudio.in.